Home
My theory is that a typical human understands only three ways to interact with another person.

Pushover: I'll do whatever you want.

Negotiator: I'll do this if you do that.

Bully: Do what I want or there will be consequences

People change modes depending on circumstances. A parent, for example, can't afford to be a Pushover, or a Negotiator, with a small child. The parental role is a Bully role by definition. It's the only way it can work. "Do what I say or I will take away a toy."

One person might be a Bully in one context, and a Pushover in another. If you're locked into one mode all the time, you're probably experiencing some friction.

A person in the military might take the Pushover role with a superior, the Bully role with subordinates, and the Negotiator role with peers. I'm making no judgment on the ethical or functional value of any of the roles. They all have a legitimate place.

The Bully role takes some explaining. Almost any human interaction has an implied penalty if it makes another person unhappy. Sometimes the penalty is emotional, in the form of withdrawn affection, less attention, or fewer future favors. Other times it can be more explicit, as in "Do this or you're fired." Don't get hung up on the word "bully." It simply refers to someone who promotes a "do this or else there will be a penalty" environment.

Bullying isn't necessarily bad. Sometimes the only way to stop another person from doing something harmful is by threatening consequences. Bullying is society's boundaries and its glue. The Police have to be Bullies to do their job. In the rare cases that negotiation is called for, a special Negotiator steps in.

The value of the Adams Model of Personal Interaction, if any, is in understanding what modes of interaction are likely to work together. Obviously two Bullies will make bad partners. Two Pushovers will get nothing done. A Negotiator won't do well with either a Pushover or a Bully, because neither will negotiate.

A Bully and a Pushover can do well as long as the Pushover keeps his ego in check. Some Pushovers enjoy the role.

Two negotiators can do well together, if they don't exhaust each other, and they negotiate fairly.

While people can move easily from one mode to the other, I suspect everyone has a go-to mode when the situation is ambiguous. You have to start somewhere. I wonder if most tension in this world comes from people who get locked into their go-to mode and don't recognize when it's time to change modes.

 
Rank Up Rank Down Votes:  +35
  • Print
  • Email
  • Share

Comments

Sort By:
+1 Rank Up Rank Down
Aug 12, 2010
I am finding myself playing the negotiator less and less due to a theory I have that people never really win arguments, they remain unresolved and either nothing happens or one of them gets his way through exercising power or coercion. Based on this belief it is practical to just skip the argument stage and either bully or give up and be a pushover.
 
 
Jul 31, 2010
YouTuber TheraminTrees has made some nice videos on Transactional Analysis, which sounds a lot like what you are talking about.
http://www.youtube.com/user/Theramintrees#g/u
 
 
0 Rank Up Rank Down
Jul 30, 2010
Hi Scott,

Maybe consider taking a HBDI Test. It's somewhat like what you are discussing, especially with reference to "...a go-to mode..."

I'd recommend shelling out the bucks and taking the proper test, rather than a rip-off. No, I don't work for, or receive any commission from HBDI.
 
 
Jul 29, 2010
I think lots of behavior gets induced by selling, which is none of Adams' three. More neutrally it covers the "persuader/teacher" above, and more pejoratively it covers the "con".
 
 
Jul 29, 2010
There's a fourth way (that maybe isn't modeled as much as it could be): love
 
 
+1 Rank Up Rank Down
Jul 29, 2010
Scott, this reminds me of the Four Principles of Diplomacy as described in Srimad Bhagavata Gita (the 'Bible' of Hinduism). They are called "Catustayam". They are:
1. Saama, the process of pacifying
2. Daana, the process of giving money in charity
3. Bheda, the principle of dividing
4. Danda, the principle of punishment

These were compulsory curriculum for a prospective King (i.e. the princes, I believe) in ancient India. Your model reminded me of them.. Check em out:
http://vedabase.net/sb/7/5/19/
 
 
Jul 28, 2010
"A Negotiator won't do well with either a Pushover or a Bully, because neither will negotiate."

Then what is the point of being a negotiator, if that model of interaction only works on other negotiators? I'm sure that special police negotiator just gives up when he realizes he's trying to negotiate with a bully to get those bank heist hostages free. Or worse, the dreaded pushover!!

Also, I think all parents start out as negotiators, then fall back on "bully" only when negotiations break down. Which obviously happens quite alot. But the idea is to teach their children that negotiating yields better results than bullying. Many of society's problems are a result of parents teaching the opposite instead.
 
 
Jul 28, 2010
I am the ultimate pushover with my two daughters. I would do anything for them and they could get away with anything with me if they wanted.

Yet they are my best friends, would do anything for me, and we are as close as any parent and child could be. They are in their 20s now and it has always been that way since they were little girls.

So are we an oddity? Or the norm?
 
 
0 Rank Up Rank Down
Jul 28, 2010
I remember a meeting I had with two dozen engineers working to find the solution to a couple of problems. For some reason a business person, new to the project, had been invited. Afterwards she asked me why the meeting was so low key and no-one was trying to be in charge. She was coming from a world of Bullies and Negotiators couldn't understand a room full of Pushovers...

A room full of Pushovers is not a bad things: it means that everyone is ready to accept the technically best solution without feeling that it must be their solution or that they have to be given something if their solution isn't followed. Of course, if you add one Bully to the room (management) it all goes to hell!

 
 
Jul 27, 2010
This reminds me of a book from the '70s, "I'm OK, You're OK" which used the same basic ideas, but the terms were Parent, Child, and Adult.

The Negotiator can be thought of as the evolved, thinking being, where the others are two extremes of instictual, animalistic behavior that people fall back to under various kinds of stress. I took a communications class once where this fallback was described as "going reptilian." The goal was of course to learn how to avoid going reptilian.
 
 
Jul 27, 2010
"I wonder if most tension in this world comes from people who get locked into their go-to mode and don't recognize when it's time to change modes."

I've wondered the same thing myself.

The subject of managing child behavior seems to be a popular issue in this thread. There are a lot of inconsistent theories being touted by the so-called experts. But a couple of things seem to hold true. First, problems with the behavior of children are mostly due to the parents and second, never try to negotiate with a two-year old.
 
 
Jul 27, 2010
There are a plethora of classification systems for types of personalities in interaction. The one I learned about includes, Choleric (bossy, leader type, goal orientated, gets things done (Alice and her fist of death?); Sanguine (Social, party animal, very friendly and outgoing, and a bit flighty - Pointy Haired Boss, I would say); Phlegmatic (Easygoing, not easily upset, hard to motivate - Wally?); Melancholic (Detail oriented, perfectionist - Dilbert, of course..). I don't think classification has much use, except to keep psychologists in a job - everyone is different, and classification is the ultimate useless stereotyping... Good for cartoonists, though, Scott. Keep your day job!
 
 
Jul 27, 2010
chuck.milner:

All psychopaths are unreasonable (wo)men.
 
 
0 Rank Up Rank Down
Jul 27, 2010
Hm. In a situation that calls for a rational situation, after I have my bully instinct in check, I generally try to figure out two variables:

- Which of us two is more competent to make the decision? (Job, emotional intelligence, experience with related situations)
- Can I afford the consequences of a bad decision?

If I can afford a bad decision and the other is a bully I give him the chance to learn (or me, in case his idea turns out to be ok). I also try to think that it's a win-win situation for me. If he's right, I learn something, if he's wrong, he's less bullish next time.

If I think the other is more competent than I, I mentally "outsource" the job to him. I give him a full image of the consequences for me (and him), my reasons for my suggestion and then let him make the decision.

But it takes effort and I'm still somewhat unpredictable when I get surprised by a situation.
 
 
Jul 27, 2010
I don't know so much if it's a "Bully - Negotiator - Pushover" system as much as the yin-yang-yuan. Not original in concept, but in modern interpretation.
 
 
+2 Rank Up Rank Down
Jul 27, 2010
Worst Adam's theory yet. I love most of your others as they show real insight. In this case, your underdeveloped social skills as a world class geek really shine through.

Nice try though.
 
 
Jul 27, 2010
Love your stuff Scott, but as a 20 year veteran of Law Enforcement I can tell you that a police officer uses the negotiator role as often as the bully role, if not more. Obviously, in enforcement situations, the role is 100% bully, but that's only a small part of the interaction that we have with the public, and most of the interaction we have is with victims or just social interaction with citizens. A lot of what we do is PR, developing relationships in the community that open lines of communication to help us solve problems that will arise in the future. Contrary to what 70's cop shows taught us, you don't get a lot of useful information from gang members using the "bully" method.
 
 
+1 Rank Up Rank Down
Jul 27, 2010
Sure these are three ways of interacting, but this list isn't original, unique, or complete. So calling it the "Adams theory" sounds a bit vain.

If I tell a girl that she is beautiful - is this bullying, negotiation, or being a pushover?

Even this simplified model might be better than no model at all. But give some credit to the folks (mostly psychologists) who have already covered this ground, and then some.
 
 
Jul 27, 2010
What about a con mode? I know people who go through life as none of the three modes; all they do and say is centered around getting what they want. If they have to lie, they lie. If they have to trick someone, they trick someone. If they have to seduce, they seduce.
Basically, they are liers, but it works for them. I don't know how they sleep at night but they seem to be getting what they want from life.
 
 
Jul 27, 2010
Using the above examples you leave out a variation of bluffing. If you don't take out the trash, I'll dump you in it. or If you don't take out the trash I'll dump it in your room.
 
 
 
Get the new Dilbert app!
Old Dilbert Blog